Frequently Asked Questions
Monster Mechanical supplies water treatment equipment, RO systems, pumps, filters, membranes, water softeners, water dispensers, tanks, motors and related technical products across South Africa.
Do you deliver across South Africa?
Yes. Monster Mechanical is Cape Town based and supplies products nationwide. Delivery available for home RO systems, pumps, filters, membranes, housings, water softeners, dispensers, tanks, motors and accessories.
Can I collect my order in Cape Town?
Collection may be available by prior arrangement only. Contact us before arriving.
How long does delivery take?
Depends on product type, stock, supplier lead time and location.
- Cape Town / Western Cape: 1–3 working days
- Major city centres: 2–5 working days
- Regional areas: 3–7 working days
- Remote areas: 5–10 working days
Are the products genuine and warrantied?
Yes. Genuine products from trusted suppliers. Warranty depends on product, brand and supplier terms.
What is your returns policy?
Returns assessed based on product type, condition and packaging. Contact us before returning.
Do you offer trade pricing?
Yes. For qualifying installers, resellers, plumbers and contractors. Apply here.
Can I request a formal quote?
Yes. For companies, contractors and industrial projects. Request a quote.
Which RO system should I choose?
Depends on water quality, space, flow rate and pressure. WhatsApp us.
Pump vs no-pump RO?
No-pump relies on water pressure. Pump version includes booster for low-pressure situations.
How often replace RO filters?
Sediment/carbon filters replaced more often than membranes. Replace when flow drops or taste changes.
How to choose the right pump?
Depends on flow rate, pressure, water source, voltage and application. Contact us.
Do you help with product selection?
Yes. Send us product details, application, required flow and delivery location.
What payment methods?
Options shown at checkout. For trade/bulk, contact us directly.
Do you install products?
We supply products. Installation support depends on product and location.
WhatsApp: 083 866 4522 | Email: sales@monstermechanical.co.za