Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This voluntary return offer is additional to, and does not replace or shorten, your statutory rights. See the South African consumer rights section below.

For a return under our voluntary 30-day offer, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@monstermechanical.co.za. Please note that returns will need to be sent to the following address:  Monster Mechanical & Electrical (Pty) Ltd, 101 Horizon Bay, 4 Blaauwberg Road, Cape Town, Western Cape, 7441, South Africa

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please request return instructions before sending goods back. This process does not remove any statutory return or refund right.

You can always contact us for any return question at sales@monstermechanical.co.za.

Damages and issues
Please inspect your order on receipt and contact us promptly if the item is defective, damaged or incorrect, so that we can assess the issue and arrange the appropriate remedy. This request to notify us promptly does not shorten any applicable statutory claim period.

Exceptions / non-returnable items
The exclusions in this paragraph apply to our voluntary return offer only, to the extent permitted by law. They do not exclude remedies for defective or incorrect goods or any other applicable statutory right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For a voluntary exchange, you may return the item under this policy and, once the return is accepted, make a separate purchase. This does not require a new purchase where you are entitled to a statutory replacement or other remedy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@monstermechanical.co.za. These processing statements do not extend any applicable legal refund deadline.

South African consumer rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, where applicable. The 30-day period, unused-item and packaging conditions, return-request procedure and voluntary exclusions above do not shorten statutory periods or remove statutory remedies.

Where the Consumer Protection Act applies, goods that fail its statutory quality requirements may be returned within six months of delivery, at our risk and expense and without penalty, for repair, replacement or refund at your choice. A statutory claim is not automatically rejected because goods were used or their original packaging is unavailable. Incorrect goods are handled under the applicable statutory delivery and return rights.

For eligible online consumer purchases under section 44 of the Electronic Communications and Transactions Act, you may cancel without reason within seven days after receiving the goods. Only the direct cost of returning the goods may be charged, and payments must be refunded within 30 days after cancellation. The statutory exceptions in section 42 apply, including qualifying custom-made or personalised goods; those exceptions do not remove separate rights concerning defective or incorrect goods.