Shipping policy

Shipping Policy

 

Except for the product-specific dispatch period below, orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

LEO ACm150L (220V) pump

For new orders of the LEO ACm150L (220V) pump, dispatch (handover to the courier) takes 3–5 working days after payment. This is an exception to our standard 1–3 business-day handling period. Courier transit time is additional. Any dispatch or delivery commitment already agreed for an existing order remains unchanged. Your statutory rights continue to apply.

 

Domestic Shipping (South Africa)

We ship throughout South Africa. Estimated delivery time is 3–7 business days from dispatch, depending on your location. Shipping charges for your order will be calculated and displayed at checkout.

 

Local Delivery and Collection

Where available, local delivery and in-store collection options will be shown at checkout based on your address.

 

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. If you haven't received your order within the estimated timeframe, please contact us at sales@monstermechanical.co.za with your name and order number, and we will look into it for you.

 

Shipping Delays

Please note that delivery times are estimates and may be affected by factors outside our control, such as courier delays, weather, or public holidays. Delivery estimates do not limit any agreed delivery obligation or applicable statutory rights if an order is delayed or cannot be fulfilled. Where section 19 of the Consumer Protection Act applies, goods remain at our risk until you have accepted delivery in accordance with that section. Handing goods to a courier does not, by itself, remove our obligations under applicable law.

 

Damaged or Lost Items

If your order arrives damaged, please contact us promptly at sales@monstermechanical.co.za with available photos of the damaged item and packaging so we can assess the issue. This request does not shorten a statutory claim period or make photos or original packaging a condition of a statutory remedy.

 

Questions

If you have any questions about delivery or shipping, please contact us at sales@monstermechanical.co.za.