Frequently Asked Questions
Frequently Asked Questions
Where is Monster Mechanical based?
Monster Mechanical is based in Cape Town, South Africa.
Do you deliver nationwide?
Yes. Monster Mechanical delivers throughout South Africa.
How long does delivery take?
Orders are processed within 1–3 business days, excluding weekends and public holidays. Estimated delivery is 3–7 business days from dispatch, depending on your location. Shipping charges are calculated at checkout.
How can I contact Monster Mechanical?
You can contact Monster Mechanical by phone on 010 085 1917 or by email at sales@monstermechanical.co.za. You can also use the Contact page or Request a Quote page.
Which brands do you supply?
Monster Mechanical supplies products from LEO, CRI Pumps, Aqua Care, Pure Water, American Stars, Vontron, Runxin, E-MEM, Bioplus and Aqua Formosa.
Do you offer trade pricing?
Yes. Trade pricing is available for installers, resellers and qualifying trade customers. Contact Monster Mechanical to discuss your requirements.
How do I request a quote?
Visit the Request a Quote page and submit your requirements. The team will respond with pricing or next steps based on the information provided.
Do you provide technical support?
Yes. Technical support is available to help with product selection, sizing and specifications.
What is your returns policy?
Returns are subject to inspection and approval. Please contact Monster Mechanical with your order details if you need to request a return.
How do I know which pump, filter or RO system is right for me?
Contact the technical support team with details of your application, including required flow rate, pressure, water source, power supply and installation environment. The team can help guide you toward a suitable product.